Frequently Asked Questions

Where can I buy your products?

If you're in Auckland you can purchase Tiles, Wood, Bamboo & Laminate from our retail showroom at 41 Morrin Rd, Mt Wellington.  All other products or other parts of the country may purchase from our network of Studio dealers.

What are your showroom hours?

Our Auckland showroom is open Monday-Friday 8am to 5pm and on Saturday 9am to 4pm.

What is the pricing for your products?

We aim to have products available at all price levels - from our top quality, European made flooring through to budget priced options.  Periodically throughout the year we also have clearance sales, both through our own showroom and through our dealers - these sales offer the very best deals, but run for a limited time only.

What is the warranty on your products?

All Jacobsen products are covered by warranty for a minimum of 5 years from date of installation.  Please view each product category for more details.

I’m a specifier, how do I get a sample of one of your products?

Find the product on this website that you'd like a sample of, select the colour, and click Order Sample.  You can select a maximum of five colours, when complete click the orange Review Sample Order button, check your order and then click the Next button to fill in the form. Note there is a maximum of five samples, if you need to see more please contact your Jacobsen representative.

I’m a retail customer, how do I get a sample of one of your products?

Please visit our showroom in Auckland for tile and wood enquiries; for all other products and locations outside of Auckland, please contact your nearest Studio dealer.

I’m an installer tendering for a project with your products, how do I get pricing?

Please contact your nearest sales representative.

Is your entire product range on the website?

No, as we import from a large number of different factories world-wide, we have an enormous range of product available on special order.  Most of these items are available within 6-14 weeks (depending on where they come from).  Please visit our showroom for residential tile or wood enquiries, or contact an expert to outline your requirements and we'll do our best to find the product to suit.

Where do you source your products from?

We import products direct from flooring factories around the world.  All of our commercial and residential vinyl and linoleum are manufactured by Tarkett in Sweden or France.  Our commercial and residential carpets are manufactured in USA, Australia and China.  Jacobsen wood flooring is made in Malaysia, laminate flooring is manufactured in Belgium.  Nora and Regupol rubber flooring are manufactured in Germany, as are the Moeding and Rodeca cladding products.  Almost all of our tiles are manufactured in Italy or Spain, complemented by a small range from China.  Tredsafe stairnosing and detail trims are made right here in New Zealand.