Effective from 1 August 2019
This policy outlines how we collect, use, disclose and
protect your personal information. We use this information in
order to deliver on our purpose - to create better spaces for
life. Our brand is built on trust and integrity so we will
always respect your privacy.
If you have any questions about your privacy or this
policy, please contact us. You can also learn more about your
privacy rights by talking to the Office of the Privacy
What does this policy do?
This policy covers the services provided by Jacobsen
Creative Surfaces Ltd and ensures you that your information is
collected, used, disclosed and protected in accordance with the
Privacy Act 1993.
What information do we collect?
We collect information through your use of our
website, social media websites, other communications and phone
calls and your general business dealings with our company.
This may include personal information such as names, contact
details, address, employment information, memberships and other
information for our business functions and activities.
Collection of personal information on our website or
our social media pages will either be made clear from the context
(e.g. request to complete information fields) or will state to the
user that personal information is being collected. In addition, we
may collect information through click tracking (in relation to your
use of our website including the content you access and any
services you utilise) and through log files or cookies.
We may automatically collect general statistical
information on our website about visitors to our website, such as
IP addresses. However, such information does not refer to
individuals by name or their contact details. Information
collected may include the device you're using, the applications you
use, your operating system, your IP address, your geo-demographic
information, browsers used, dates visited, pages visited and number
Unless you have opted out, we may receive
information about you and your activities and interactions with our
To the extent permitted by applicable law, we may
receive additional information about you that is publicly
How do we use your information?
We collect, use, hold and disclose your information
for the purposes of our business functions and activities
To provide our products and services to our customers
and information relating to our products and services.
To conduct transaction analysis to assist in providing
a better service by tailoring our products and services to meet
For verification of your identity and to conduct
verification and credit checks for invoicing and billing
To send you promotional messages, marketing,
advertising and other information to keep you up to date on recent
product and company information (unless you opt out).
To run promotional programmes such as referral
programmes, rewards, surveys, sweepstakes, contests or other
promotional activities or events sponsored by us.
To improve promotional programmes, websites and other
activities to better suit your requirements.
Any other purpose which is stated to you at the time
of collection or that you otherwise authorise.
Unsubscribing from our marketing materials
Every time we send emails for marketing or promotional
purposes, our emails will contain instructions on how you may
unsubscribe. This will remove you from marketing lists. You
may still receive communications we consider integral in doing
business with us, for example, range deletions, ordering
information, or invoices.
Who do we disclose information to?
We may disclose your personal information to others to
enable us to provide you with our products and services in the
In order to provide and manage our services, we may
need to disclose some of your personal information to our
third-party service providers such as courier and delivery
companies, third party logistic companies, marketing and promotion
companies and business support services. These providers have
limited access to personal information to perform tasks on our
For legal compliance or law enforcement purposes or to
enforce or apply our terms and conditions or policies.
To protect the rights, property or safety of
We may disclose your personal information to Jacobsen
Holdings Ltd (parent company) or other related subsidiary companies
for the use in their normal business activities.
We may share information that is not personally
identifiable for industry and market analysis, demographic
profiling, marketing and advertising and other business
Our website and other online presence may contain
links to a variety of advertising and third-party website
sources. Some of these links may request or record
information from you. We have no control over the content or
privacy practices of such sites and encourage our users to review
the privacy policies of such sites before engaging in any activity
We may also disclose information under other
circumstances where you have expressly consented for us to do
How do we hold and protect your information?
We work hard to ensure we keep your personal
information safe and to avoid any harm to you or your personal
information. We would notify you and the Office of the
Privacy Commissioner if a potentially harmful data breach of your
personal information did occur.
We may process or store your information overseas with
a trusted service provider in accordance with this privacy
We will keep your personal information for as long as
is reasonably required for us to use it in accordance with this
You may seek to access or correct your personal
information at any time by contacting us. We may charge a
reasonable fee for giving access to your personal information if
your request requires significant effort on our part.
How do we amend this policy?
We may review this policy and make changes from time
to time. If you are subscribed to a marketing communication
list, we will inform you of these changes. If you are not
subscribed to a marketing communication list, the updated privacy
policy is available on our website.
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