At Jacobsen, we are committed to being open and transparent
about how we manage your Personal Information. In this Privacy
Policy "we", "us" "our" and "Jacobsen" collectively refers to
Jacobsen Creative Surfaces Limited.
collected, used, and shared by us, including when you visit www.Jacobsen.co.nz (the
identifiable information about you, such as your name, email,
address, telephone number, occupation and so on.
help you make informed decisions about sharing your Personal
Information with us.
obligations under the Privacy Act 2020 ("Privacy Act"). We are
bound by the requirements of the Privacy Act, which regulate how we
may collect, store, use and disclose your Personal Information.
Those laws also specify other requirements, such as how individuals
may access and correct their personal information.
Jacobsen is the distributor of flooring products,
structural building systems and exterior cladding. We provide a
range of products and services to our customers ("Products
By providing your Personal Information to us, you consent to our
collection, storage, use and disclosure of your Personal
PERSONAL INFORMATION WE COLLECT
When you visit the website, we automatically collect certain
information about your device, including information about your web
browser, IP address, time zone, and some of the cookies that are
installed on your device. Additionally, as you browse the website,
we collect information about the individual web pages that you
view, what websites or search terms referred you to the website,
and information about how you interact with the website
(collectively "Device Information").
We collect Device Information using the following
Additionally, when you subscribe to our newsletter through the
website, we collect certain information from you, including your
name, email address and phone number.
HOW WE USE YOUR PERSONAL INFORMATION
We use your Personal Information, including any of the Device
Information listed above, for the following purposes:
Furthermore, we use the Device Information that we collect to
help us screen for potential risk and fraud (in particular, your IP
address), and more generally to improve and optimize our website
(for example, by generating analytics about how our customers
browse and interact with the website, and to assess the success of
our marketing and advertising campaigns).
BEHAVIOURAL ADVERTISING VIA DIGITAL CHANNELS
As described above, we use your Personal Information to provide
you with targeted advertisements or marketing communications we
believe may be of interest to you. For more information about
how targeted advertising works, you can visit the Network
Advertising Initiative's ("NAI") educational page at
You can opt out of targeted advertising by visiting:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by
visiting the Digital Advertising Alliance's opt-out portal
BEHAVIOURAL ADVERTISING VIA EMAILS
We are committed to full compliance with the Unsolicited
Electronic Messages Act 2007.
By subscribing to emails and/or text communications, or
otherwise providing your email address and/or mobile number, you
consent to receiving emails and/or texts (as the case may be) which
promote and market our Products and Services, or the products and
services of others, from time to time.
You can unsubscribe from our email communications and/or text
communications at any time by clicking the "Unsubscribe" link in
any promotional or marketing emails or texts received, or by
Once you have unsubscribed from the email or text
communications, you will be removed from the corresponding
marketing list as soon as is reasonably practicable.
DO NOT TRACK
Please note that we do not alter our website's data collection
and use practices when we see a 'Do Not Track' signal from your
SHARING YOUR PERSONAL INFORMATION
We will only disclose your Personal Information outside Jacobsen
and its related companies if it is necessary and appropriate to
facilitate the purpose for which your Personal Information was
For instance, we may share your Personal Information with third
parties to help us use your Personal Information, as described
above. We may also use Google Analytics to help us understand
how our customers use the website. You can read more about how
Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/
. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We will not otherwise disclose your Personal Information unless
we believe on reasonable grounds that you have provided your
authorisation. However, you should be aware that we may be required
to disclose your Personal Information without your consent to
comply with any court orders, subpoenas or other legal process or
investigations, including by regulatory authorities, if such
disclosure is required by law, or if we consider it necessary to
reduce a serious threat to an individual's life or health or to the
health or safety of the general public. Where possible and
appropriate, we will notify you if we are required by law to
disclose your Personal Information in these limited
It is your responsibility to ensure that the Personal
Information you provide is accurate, complete and up to date.
You may request access to the information we hold about you, or
request that we update or correct any personal
information we hold about you or ask us to
restrict or cease processing your Personal Information or even
delete your Personal Information, by setting out your request in
writing and sending it to us at 4info@Jacobsen.co.nz
We will review your request as soon as reasonably practicable to
comply with our legal obligations. If we are unable to give you
access to the information you have requested, we will give you
reasons for this decision when we respond to your request.
STORAGE AND SECURITY
We are committed to protecting the security of your Personal
Information and we take all reasonable precautions to protect it
from unauthorised access, modification, or disclosure.
Our data hosting servers are currently located in New
Jacobsen implements and maintains robust organisational and
technical security measures, that are reasonable in the
circumstances, to protect against the loss, interference, or misuse
of your Personal Information and to prevent unauthorised access,
modification, or disclosure of that information.
The length of time we keep your Personal Information depends on
what it is and whether we have an ongoing business need to retain
it (for example when you make an enquiry on our website, we will
keep that information for our records to better our Products and
Services, or to comply with applicable legal requirements such as
money laundering and financial reporting legislation).
We'll retain your Personal Information for as long as we have a
relationship with you and for a period of time afterwards where we
have an ongoing business need to retain it, in accordance with our
internal retention policies and practices. Following that period,
we will make sure it's deleted or anonymised. Otherwise, generally,
we only keep your Personal Information for as long as we require it
for the purposes of providing you with our Products and
and will notify you of any changes by posting an updated version on
our website or by sending you a notice via email. It is your
changes, and to keep your email address with us current.
Your continued use of our Products and Services following
acceptance of those changes. If you do not agree with any aspect of
our website and notify us.
We take your concerns seriously. If you have any concerns about
privacy or the use or collection of your Personal Information by
Jacobsen please contact our Privacy Officer at 4info@Jacobsen.co.nz and
include the words 'ATTN: THE PRIVACY OFFICER'.
We will respond as quickly as possible (our target response is
20 days) and handle all complaints in a way that is fair and
consistent. However, if you remain dissatisfied, you can make a
formal complaint with Office of the Privacy Commissioner.
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